Privacy Policy — Shravi Women's Health Clinic

At Shravi Women’s Health Clinic, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how Shravi Women’s Health Clinic (“Shravi”, “we”, “our” or “us”) collects, uses, stores and protects your information when you visit our website, submit an enquiry, request an appointment, communicate with us through WhatsApp, or use services connected with our clinic.

Website : shraviwomenshealthclinic.com

Information We Collect

Depending on how you interact with us, we may collect :

Contact Information

Name
Mobile number
Email address
Location
Information provided through our contact or enquiry forms

Appointment Information

When you request or book an appointment, you may be redirected to a third-party appointment platform. Information submitted through that platform may include your name, contact details, appointment preferences and other information required to schedule your consultation.

Health And Medical Information

When you become a patient of Shravi Women's Health Clinic, we may collect information necessary for providing healthcare services, including medical history, pregnancy-related information, menstrual and reproductive health information, prescriptions, reports, diagnoses, consultation notes and other relevant health information.

Medical records may be created, stored and managed through Eka Care, our digital healthcare/medical-record platform. Eka Care states that the healthcare organisation or practitioner using its workspace determines how patient records are used, shared and retained. Eka Care

Website And Technical Information

We may automatically collect limited technical information such as:

IP address
Browser and device information
Pages visited
Date and time of visits
Website interaction information
Information collected through cookies and similar technologies

How We Use Your Information

We may use your information to:

Respond to enquiries submitted through our website
Contact you regarding your enquiry
Schedule and manage appointments
Provide healthcare and medical services
Maintain patient and medical records
Communicate with you regarding your care
Send appointment-related communications and reminders
Improve our website and patient experience
Maintain website security
Comply with applicable legal, regulatory and professional requirements

We do not sell or rent your personal information.

Appointment Booking

Our website may contain links or buttons that take you to a third-party appointment booking platform.

When you click on an appointment link, you may leave the Shravi website and interact directly with that third-party platform. Information submitted there will be subject to the privacy policy and terms of that service.

The appointment platform may collect information necessary to facilitate your booking and appointment.

WhatsApp Communication

Our website may provide an option to contact Shravi Women's Health Clinic through WhatsApp.

If you choose to contact us through WhatsApp, information you provide through that communication, including your name, phone number, messages, documents or other information, may be processed through WhatsApp and our clinic's communication systems.

Please avoid sending highly sensitive medical information through WhatsApp unless specifically requested by the clinic.

WhatsApp is a third-party service and its own terms and privacy practices apply to your use of the platform.

Medical Records and Eka Care

Shravi Women's Health Clinic may use Eka Care to maintain and manage patient records, prescriptions, consultation information and other healthcare-related information.

Eka Care describes its organisation/practitioner model such that the healthcare organisation or practitioner determines how records are used, shared and retained, while Eka Care provides the technology platform for processing and storing those records. Eka Care

Where applicable, patients may access or manage their health information through the relevant Eka Care services.

For information about how Eka Care handles personal and health information, please refer to Eka Care's Privacy Policy. Eka Care

Eka Care Privacy Policy

Sharing of Information

We may share personal information where reasonably necessary with :

Doctors and healthcare professionals involved in your care
Clinic staff and authorised personnel
Healthcare technology and medical-record service providers
Appointment and scheduling service providers
Website hosting, technology and analytics providers
Communication service providers
Professional advisers where necessary
Government authorities or other parties where required by law

We take reasonable steps to ensure that service providers handling information on our behalf use it only for appropriate purposes.

Cookies and Website Analytics

Our website may use cookies and similar technologies to :

Keep the website functioning properly
Understand how visitors use the website
Measure website performance
Improve website content and user experience
Understand the effectiveness of our digital communication and marketing

Some cookies may be placed by third-party services used on our website.

You can manage or disable cookies through your browser settings. Certain website functions may not work properly if essential cookies are disabled.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Where information is processed through third-party platforms such as appointment-booking services, WhatsApp or Eka Care, that information may also be subject to the security and privacy practices of those providers.

Eka Care states that its platform uses encryption for data in transit and at rest and that Indian workspaces are hosted in India. Eka Care

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

Providing healthcare services
Maintaining patient and medical records
Managing appointments
Responding to enquiries
Meeting applicable legal, regulatory and professional obligations
Resolving disputes and protecting our legal interests

The retention period may vary depending on the type and purpose of the information.

Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including rights to :

Request information about personal data we process about you
Request correction of inaccurate or incomplete information
Withdraw consent where processing is based on consent
Request deletion of personal information where applicable
Raise a grievance regarding the handling of your personal information

India's Digital Personal Data Protection Act, 2023 provides for consent to be free, specific, informed, unconditional and unambiguous, with clear affirmative action. MeitY

The 2025 Rules further require privacy notices to clearly describe the personal data being processed and the purposes for which it is processed. MeitY

Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate involvement or consent of a parent or lawful guardian where required by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us.

Third-Party Websites and Services

Our website may contain links to third-party websites or services, including appointment booking platforms, Eka Care, WhatsApp, Google services and other external platforms.

Once you leave our website or interact directly with a third-party service, the privacy policy and terms of that service may apply.

We recommend reviewing the privacy policies of those services before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.

The updated version will be published on this page along with a revised Effective Date.

For questions, privacy requests or grievances relating to information handled by Shravi Women's Health Clinic, please contact :

Shravi Women's Health Clinic

Email : shravi.j23@gmail.com
Phone : +91 91378 47450

Borivali
B-201, Mrud Kishore,
Dattapada Road, Off SV Road,
Borivali West, Mumbai – 400092.

Vile Parle
Dental & Medical Studio Polyclinic
G-03, Ram Darshan Building,
Subhash Road, Opp. Ram Mandir,
Vile Parle (East), Mumbai – 400057.